Refund Policy
Returns on blades are only accepted in cases of damage or if the product is found to be defective. We regretfully cannot accommodate returns on steel for any other reasons.
Our policy is based on important considerations because our products are meticulously hand crafted, and their distinctiveness is difficult to replicate without direct access to them. To safeguard against unauthorized reproduction, we have instituted a policy that ownership is transferred upon purchase. We have maintained our business by prioritizing exceptional customer service and will assess each situation individually.
At Georgian Blades, we wholeheartedly stand by the quality of our offerings. For information on returning or exchanging a product, kindly review our comprehensive return and exchange policies detailed below.
Returns and Exchanges Information:
We are pleased to facilitate returns and refunds for leather products under the following circumstances:
- Defective Items: Should you receive a defective item, you have a window of 7 days from the date of receipt to request either a refund or an exchange for a new, fault-free item
- Incorrect Items Received: If you happen to receive an item different from what you ordered, we require that the item be returned in its original, unused condition, complete with its original packaging.
However, there are certain conditions and policies that apply:
We cannot accommodate refunds or exchanges due to a change of mind.
Refunds or exchanges based on size issues are not possible. It's crucial to consult the attached size guide on each product page before making a purchase.
Items intended for return must maintain their original condition to be considered for a refund. We are unable to accept returns for products that have been opened and used.
Any shipping charges paid are non-refundable.
Please take time to thoroughly read product descriptions as a guide prior to making a purchase. While every effort is made to ensure accurate shipping, there may be instances when the item received differs from the description. Should this occur, kindly reach out to us promptly so that we can rectify the situation. Your satisfaction is of utmost importance to us as we highly value your business.
For eligible returns/refunds, the items must be returned in a saleable condition to receive a complete refund. To initiate the return process, follow these steps:
Have your original order number ready.
Contact our 24/7 Customer Service via our Contact us page.
You can also contact us directly at georgianblades@gmail.com
Once your return/refund request is approved, we will notify you via email.
Please note the following regarding return shipping:
You will be responsible for covering the shipping costs for returning the item. Return shipping costs are not refundable. If you receive a refund, the return shipping expenses will be deducted from the refund amount.
Additionally, please be aware of the following:
Custom and personalized orders are considered final sale and cannot be returned or refunded. Full payment is required for custom orders.
Items marked as discounted or on sale are non-refundable.
Damages and Issues:
Upon receiving your order, we strongly advise inspecting the items. Should you identify any defects, damages, or if you have received the incorrect item, please contact us immediately. This allows us to address the issue and rectify it promptly.
Cancellation Policy:
We regret to inform you that we do not accept order cancellations. However, if you encounter any problems with your order, please do not hesitate to contact us for assistance.