Shipping policy
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Georgian Blades to import the goods on his behalf. Further, the consignee/buyer agrees Georgian Blades may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Processing time:
Georgian Blades starts when your order has been shipped, and does not include standard processing time of up to 4 business days. Business days do not include Saturdays, Sundays, or US Holidays.
Depending on a few factors — such as order volume, customization requests, and product availability — standard domestic and international orders may take up to 4 business days to process (excluding Saturdays, Sundays, and holidays).
Once your payment is authorized and verified, your order may still take up to 4 business days to be fully processed.
Please note that carrier pickup times can vary. Sometimes USPS or UPS may take additional time to scan or update tracking information, so it’s normal for your label to show “pre-shipment” for a few days before the carrier officially takes possession of the package.
Shipping transit time:
Please note that orders to US destinations may take 3-10 business days (excluding Sundays, and Holidays) from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order.
During the holiday season (November 23rd - December 31st), total shipping times exclude processing times of up to 3 days for Express orders and up to 7 working days for Standard orders.
You will receive an email with tracking information when your order has been shipped.
For U.S. Domestic and international orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
Your final shipping cost is displayed at the point of checkout.
Total shipping time:
So combining our processing time and transit time, it may take 3-12 days (excluding Sundays, and Holidays) to reach your destination.
Shipping fees:
Shipping fees are non-refundable. If you refuse any shipments from georgianblades.com, you will be held responsible for the original shipping charges, process charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
Delivery Policy:
If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Georgian Blades does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review them on a case-by-case basis.
Delivery Claims:
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Georgian Blades does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out-of-Stock Items:
We accept pre-orders for out-of-stock items. When you place a pre-order, we begin crafting your product from scratch. This process takes longer than standard shipping, as each item is custom-made to ensure the highest quality.
Pre-Order Shipping Timeline:
Crafting Time: 4 weeks
Shipping Time: 2 weeks
Total Delivery Time: 6 weeks from the date of your order.
Please note that while we strive to deliver your order on time, natural calamities or unforeseen circumstances may cause slight delays. Rest assured; our team is committed to ensuring your product reaches you as quickly as possible.
Incorrect or Incomplete Shipping Address Policy
At Georgian Blades, we offer free standard shipping on all orders. To help us continue providing this benefit, we kindly ask that you double-check your shipping information before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address, including apartment numbers, postal codes, and recipient names.
If your order is returned to us due to an incorrect or incomplete address provided at checkout, we offer two options:
-
Reshipping Your Order
We can reship your order to the correct address. A flat reshipment fee of $20 will be required to cover the additional shipping costs. -
Refund Option
You may request a refund instead. Please note: the original shipping cost (which we covered) will be deducted from your refund total.
Customized or engraved items are non-refundable unless there is a defect or damage.
To correct an address mistake, please email us as soon as possible at sales@georgianblades.com. If your order hasn’t shipped yet, we’ll do our best to update it in time.
Reserved rights regarding shipping:
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Georgian Blades reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Georgian Blades reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history involving used, worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Georgian Blades reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.